Returns of goods

Returns Policy Damaged/Faulty items In the event of an item arriving damaged, contact must be made to ourselves via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing ( by e-mail or by using the Contact Us page on the website). Please note we will offer a refund for any faulty items instead of a replacement for orders overseas. Incorrect items received If by mistake we supply you with an incorrect item, you must notify us within 30 days. Unwanted items If you wish to return an unwanted item, you must notify us in writing (either by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item. All Items should be returned in their original packaging and 'as new' to the sender ( ask for the returning address). Before returning any items, you must inform NaturMagic of the reason for the return. Please quote your original order number on all returns and correspondence. In the event of an item returned to NaturMagic not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage. We advise that customers return items of high value (£15 or more) a return signed for second class. If an item(s) is returned to NaturMagic without any written communication, and not in line with our returns procedure, NaturMagic will not compensate for any transport costs involved.